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May 2006 |
The annual cost to own and operate a computer... |
Brian Kantar , Escape Key Computing
While the price for personal computers continues to decline, the actual cost to own and operate PCs continues to rise. Research has shown that 85% of the estimated yearly cost to own/operate a computer is spent on technical support, administrative tasks, and misdirected end-user activities performed in the course of using the computer, according to the researchers.
The single largest hidden cost component is the time spent, and often wasted, by end users trying to assist their coworkers or attempting to troubleshoot problems themselves—tasks best left to the IT support department.
The secret to managing PC cost of ownership is to first understand the problems, and then to implement technology as a tool to reduce costs. By using Escape Key Computing’s Remote Support Services (RSS), you can reduce these costs considerably while increasing your company’s productivity. What could be better than that?
RSS technology enables us to provide just-in-time technical support and training. Accidentally delete the PowerPoint presentation you worked on all week? Catch a virus because your anti-virus software is out-of-date? Unable to connect to your server or access your data? Does your in-house IT professional need assistance configuring your new mail server? These are just a few examples of how RSS can benefit you.
A well known research firm also states that “Technical support costs per user are estimated at approximately $1,200 per year and account for about 15% of PC ownership costs.” Technical support activities are defined as help desk support, application training and support, troubleshooting, and configuration. They also state that yearly LAN (Local Area Network) ownership costs can account for another $3,000–$5,000 per user. Application support is the single largest cost item and is estimated at $250 per user per year. Finally, hidden costs account for up to $850 per user per year. Such hidden costs include time spent on peer support—i.e., the lost productivity of employees who are not necessarily qualified to resolve technical issues but are spending their time assisting their peers, not to mention the lost productivity of the person whose computer is “down.”
So… what is the annual cost to own and operate a computer? One could easily justify a guess of $5,000 or higher! By using Escape Key Computing for your computer and network support needs, you can greatly reduce this cost, increase your company’s productivity, and best of all, have peace of mind.
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